Frequently Asked Questions
Everything you need to know about your ShoeShi.Hokkaido experience.
Where does ShoeShi.Hokkaido ship from?
All orders are processed and shipped directly from our boutique warehouse in Hokkaido, Japan, ensuring authentic quality and craftsmanship.
How do I determine my correct shoe size?
We use standard Japanese sizing (cm). We recommend measuring your foot length and referring to our detailed Size Guide located on each product page for international conversions.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please note that seasonal clearance items are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via premium carriers. Shipping costs and delivery times are calculated automatically at checkout based on your location.
Are your materials ethically sourced?
Sustainability is core to our brand. We partner with local tanneries and suppliers who adhere to strict environmental standards and ethical labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.